Privacy Policy

Last updated: January 1, 2025

1. Introduction

Partner Payments ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at partner-payments.com, use our payment services, or otherwise interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

• Name and contact details (email address, phone number, mailing address)
• Business name and business contact information
• Financial information necessary for payment processing
• Government-issued identification for KYC/AML compliance

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our payment services
• Process transactions and send related communications
• Verify your identity and comply with legal obligations (KYC/AML)
• Detect and prevent fraud, unauthorized transactions, and abuse
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent, where required)
• Analyze usage patterns to improve user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist in operating our platform (hosting, analytics, fraud prevention)
• Partner network participants: As necessary to facilitate payment transactions you initiate
• Legal authorities: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for data in transit and at rest
• PCI DSS Level 1 compliance for payment data
• Regular security audits and vulnerability assessments
• Multi-factor authentication and access controls

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at richard@partner-payments.com.

7. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activity. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for up to seven (7) years as required by financial regulations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. SMS/Text Messaging

If you opt in to receive SMS or text messages from Partner Payments, the following applies:

• You consent to receive transactional, service-related, and/or marketing text messages at the phone number you provide
• Message frequency may vary. Message and data rates may apply
• You may opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at richard@partner-payments.com
• We do not share your phone number or SMS opt-in data with third parties for marketing purposes
• Carriers are not liable for delayed or undelivered messages

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: